Absolutely central to your success, your team of staff represent the ideals and values of your establishment.
Hotel Upgrade can intercede in the following ways:
For a new structure
– Define core values to suit your structure
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– Design a style of service in keeping with your establishment and in relation to your clients’ likely needs and expectations
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– Identify your personnel needs
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– Script the typical day in order to ensure the most effective logistics, timings, staffing etc…
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– Assist in sourcing key members of staff: Chef, Spa Manager…
For an existing structure:
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– Analyse the team in place: efficiency, level of service, presentation, energy
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– Organise team building exercises to improve the cohesion of different departments
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– Design a system of incentives to stimulate and re-motivate staff
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– Involve staff and impart responsibility for a specific project or new concept
